Frequently asked questions.

Billing

  • Yes, at Sound Health and Wellness we accept Husky (Medicaid), Medicare, Anthem, Aetna, Cigna, United Healthcare, Connecticare and Magellan. Please note that not all therapists take all insurances and we recommend that clients call to inquire if specific therapists take their insurance plan.

  • We accept HSAs for payment of services. We also accept credit cards, cash or check when arranged with our Billing Specialist.

  • Our administrative staff will verify your insurance benefits upon receipt of your insurance information. However, we encourage clients to reach out to your insurance company's Member Services Department to make yourself aware of your behavioral health/mental health benefits, including in or out of network status and amount you will be responsible for.

  • Sessions will begin to be billed immediately following your first session with your clinician. Out of pocket rates for services will be: $200 for intakes (first session) and $175 for sessions. If you opt to use your in-network benefits, the rate will be determined by your individual insurance plan.

  • We make every effort to help you to be able to access affordable therapy. There are a limited number of sliding fee slots available and if none are available we help you with referrals that are affordable for your needs.

  • We are happy to work with you to utilize Out of Network benefits, when a provider is out of network with your plan or a specific service is not covered under your plan. You can use these benefits to be re-imbursed a percentage of the cost of services, determined by your insurance plan. You will be responsible for payment up front, however will be provided a superbill for reimbursement by your insurance company. Our Billing Specialist can assist with coordination.

  • A superbill is a detailed receipt for services you've received from an out-of-network provider. It includes necessary information for your insurance company to process a reimbursement claim. Your insurance carrier usually has an option on their member website for you to upload it for reimbursement. Our admins can help you with that.

Therapy

  • Sessions are typically 50-60 minutes in length. When you first start therapy we recommend weekly sessions to make the best progress. Over time, you and your therapist can decide if you will cut down frequency or if you are ready to stop therapy because you have reached your goals.

  • Yes, we do have evening and weekend appointments and will work with you on finding a time that works for you and your other commitments.

  • Yes we do. We work with couples to reach better communication and clarity on relationship issues with a goal to successful resolution on their problems. While we are not a family therapy focused clinic, we do make every effort to include the family in treatment when appropriate. If you are seeking dedicated couples or family work, you can contact us to consult further on your specific needs.

  • Yes, we have clinicians specialized with both children and adults. We can see children ages 5 and up. Openings for school age children are limited and a waitlist is often possible due to high need. Please call to inquire further.

  • Everyone's treatment takes a different amount of time because we are all unique with many different experiences. Our clinicians individualize each client's treatment plan to meet their specific needs. In general, most therapy treatments last anywhere from 6 months for a recent event to 1 year or more. You will work this out with your therapist when you first start therapy and will revisit this periodically.

  • Yes, many of our clinicians are trained in EMDR and provide EMDR therapy regularly. We are a trauma focused center so all of our interventions with children and adults are based on evidenced based trauma models. All of our providers understand trauma and use various therapy techniques to help you on your healing journey.

  • Therapists use CBT, DBT, Polyvagal Theory, Ego States theory and IFS informed therapy. We are trained in neurodivergence perspectives.

    Please feel free to call our office at (203) 691-8163 with any further questions or inquiries.